Challenge 1. From reporting to actionable insights
Challenge 2. Selection of multiple web analytics systems
Challenge 3. Evaluating social media
Challenge 4. Improving search engine marketing
Challenge 5. Attribution of sale to individual digital channel and multichannel attribution
Other challenges
So what wasn’t covered that we expected to be? Well there was surprisingly little discussion on AB and multivariate testing, probably because there was an adjacent table hosted by Craig Sullivan covering this, although it was mentioned by several participants as a worthwhile activity.
If you’re completing a vendor selection I have just been alerted by @JimSterne of this new specialist AB or MVT tool comparison site.
One of the areas of analytics that excites me most is tools that elicit feedback from customers. These systems close the loop from most web analytics systems which show what customers, but not why. For example on my site and at Econsultancy we use Kampyle to gain feedback and this gives great granular feedback, for example, feedback on individual reports or problems with the site and this is integrated with Google Analytics. I notice that Kampyle now has a two-way integration with Omniture which enables marketers to be automatically alerted about on-site issues affecting customer service and conversion.
I'm also seeing more companies replicating the idea from Dell Ideastorm by creating open or closed customer communities where they give feedback which feeds through into new product ideas. Ideascale offers an increasingly popular solution for this.
If you’ve found some effective solutions to some of these challenges or have other challenges to discuss, do let us know.







Internet users in Turkey have found an interesting visualization to highlight their numbers, connect with one another, air their grievances and hopefully reach their goals using Google Maps and shared documents.
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